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Shipping & returns

Shipping charge

The key here is simplicity and economy. Your shipping costs will be calculated automatically based on products ordered, weight and point of destination.

  During the winters months, our water based products are temperature sensitive.  Although every effort is made to ensure your water based products avoid freezing during shipping, Stanley's Sign & Screen Supply Ltd. will not be liable or responsible for any loss or damages that occur to our water based, temperature sensitive products from Oct 15th through to May 1st.

*Please note* We offer our customers the option of using their own courier service. If you wish to use your own service, please call us or send us a message in the "comment" section of your order, and pick store walk in or pick up so you will not be charged shipping fees on our end.  Please supply us with the name and account details of your courier service so that we may have your order ready.

**Damaged Shipping Orders** If in a rare occurence, you receive a damaged shipment, you will need to keep the original packaging, damaged product and wrapping and contact us right away. Pictures are also helpful. All couriers require a chance to inspect the damaged shipment before a claim can be processed.

You must be available for delivery.  **If multiple attempts are required due to inability to receive, additional charges will be billed to you.

Shippers

We work with the most reliable and cost effective shipping companies that we could find and we constantly monitor their performance. We also invite our customers to let us know if they encounter any delivery problems.

Returns

One of the benefits of supplying only top-grade products is that returns very seldom happen. If however you wish to return an item, please contact us (1 877 205 9218) and we will make all the necessary arrangements. ( A restocking fee may apply)

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